Postage to the UK, Including Northern Ireland and Ireland

For International Royal Mail Delivery Information, please visit –


For International DHL Delivery Information, please visit –


For International DPD Delivery Information, please visit –


  • UK  and Irish orders over £60 are shipped free of charge excluding pharmaceutical orders.
  • Delivery method will be determined by Vivomed based on the value and size of the items ordered.
  • Shipping methods used are listed below with estimated delivery times and other relevant information.

DPD Courier Covid delivery updates

Royal Mail Covid delivery updates

Approximate Dispatch Time

All ‘In Stock’ orders that are received by Vivomed before 2pm GMT, placed online or ordered by telephone will be dispatched the same day. Any orders received after 2pm GMT or during the weekend will be dispatched the following working day.

Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.
Please note Customs and Duties are to be paid by the overseas recipient

DHL shipping to Greece: Please note we will need to quote the shipping costs upon receipt of order.

Vivomed offices are closed on the following Northern Ireland bank holidays as there are no courier or Royal Mail collections. Orders placed on these bank holidays will be dispatched the next working day. (If a bank holiday is on a weekend, a ‘substitute’ weekday becomes a bank holiday, normally the following Monday)

1 January   New Year’s Day
17 March   St Patrick’s Day
    Good Friday
    Easter Monday
May   Early May bank holiday
June   Spring bank holiday
3 June 2022   Platinum Jubilee bank holiday
12 July   Battle of the Boyne (Orangemen’s Day)
 August   Summer bank holiday
25 December   Christmas Day
26 December   Boxing Day

Delivery Times for Royal Mail Tracked:

Royal Mail 24 Hour including Tracked service – Aim to deliver the next working day. Please note Royal Mail do not guarantee to deliver within 24 hrs.

Royal Mail 48 Hour including Tracked Service – Aim to deliver within 2-3 working days with a small minority within 3 working days. Please note Royal Mail do not guarantee to deliver within 48 hrs.

Airmail orders – estimated delivery 7-10 working days, subject to customs clearance. In some countries this can take longer.
There is no tracking for the standard service or for non-signed for services.

Exemption Postcodes * Aberdeen, Northern Highlands, Glasgow, Guernsey, Oban, Isle of Man, Arran, Orkney Shetland, Cornwall.
Delivery days depending on the service selected. These areas deliveries will be 2 or 3  working days.
Remote Area Surcharge – there are some addresses that are classified as remote by couriers, please note this incurs an extra cost of £17.50

Courier delivery times

Please note that 24hr and 48hr delivery times are estimations by the delivery companies only and are not guaranteed.

These delivery times are based on working days, i.e. a 48hr order shipped on a Monday afternoon would be estimated to be delivered on a Wednesday, similarly, a 24hr order shipped on a Friday afternoon would be estimated to be delivered on Monday.

Delivery of aerosols and certain liquids are unavailable to any overseas location.

Delivery of aerosols and certain liquids within the UK & Ireland is available in limited quantities.  The following items cannot be shipped overseas as their are either classified as dangerous goods by the courier or due to regulatory agreements e.g. FDA regulations (please note this list is not exhaustive):

  1. Mueller Magic Grip Spray
  2. Mueller Stickum Spray
  3. Trimona Hand Wash Spray
  4. Trimona Hand Wash Pump
  5. Mueller QDA all sizes, Mueller Tuffner Clear all sizes & Mueller Tape & Tuffner Remover all sizes
  6. Tensopsray
  7. Coloplast
  8. Freeze Spray
  9. Deep Heat Spray
  10. Betadine Dry Spray
  11. Fino Sport Spray
  12. Leukotape Remover
  13. Cutan Hand Sanitiser all sizes
  14. Bioguard Gel
  15. Jason Stop It Spray
  16. Savlon Dry Spray
  17. Samaritan Defibrillators
  18. Manikin Wipes – or any wipes containing alcohol
  19. BSN Gypsona to the USA
  20. Naqi Clean Skin Spray
  21. Naqi Recovery Gel
  22. Zoff Wipes
  23. Clinell Wipes
  24. Professional Clean & Clever Spray
  25. Cuticura Hand Cleansing Gel
  26. All Malibu Sun Creams
  27. All Compex and Chattanooga products
  28. All Rocktape and Dynamic tape products

Parcels with the below dimensions cannot be shipped via Post/Airmail Internationally- Parcels must be under 2KG, not to exceed Height, Width & Depth no greater then 90cm, with the longest side not more than 60cm. These items will have to be shipped via Courier. This includes the list of items below:

  1. All Exercise, Yoga and Pilates Mats
  2. Balance Beams  Large (50cm)
  3. Wobble Board
  4. Bolster Cushions
  5. 90cm Eco & Cobra Foam Rollers
  6. Balance Pads
  7. Loxley Box Splints
  8. Frac Immobilisers
  9. Orthoplast Sheets
  10. Accupunture Body Chart
  11. Hola Hoop
  12. Aerobic Step

We will contact you if we need to quote for alternative carriage costs.